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question about garage door

Frequently Asked Questions

Please use our Frequently Asked Questions (FAQ) section to quickly find the answers you need about our various services. However, if you don't see your question in the options below, please give us a call and an expert from our team will be more than happy to help!

  • How often should my garage door be serviced?
    We recommend to have your overhead garage door serviced at least once a year to ensure that it is operating safely and efficiently. During a service appointment, a technician from our highly-skilled team will inspect the door and its components, lubricate any moving parts, and make any necessary adjustments or repairs. In addition to annual servicing, it is also important to perform regular maintenance on your garage door to ensure that it is operating properly. This can include cleaning and lubricating the door and its components, tightening loose hardware, and checking that the door is properly balanced. If you use your garage door frequently, or if you live in an area with extreme weather conditions, like the winters in Massachusetts, you may need to have your door serviced more frequently. It is also a good idea to have your door serviced if you notice any issues with its operation, such as difficulty opening or closing the door or unusual noises. Overall, we follow the manufacturer's recommendations for servicing and maintenance, and we always recommend you hire us for these tasks.
  • Should I get an insulated or non-insulated?
    When installing a new garage door, one of the first decisions to make is whether to choose an insulated or non-insulated door. Insulated garage doors are designed to provide better insulation for the garage, which can help to keep it warmer in the winter and cooler in the summer. This can make the garage more comfortable and can also help to reduce energy bills. Non-insulated garage doors, on the other hand, are not designed to provide insulation. They are typically cheaper than insulated doors and can be a good option for garages that are not used as living or working spaces.
  • Why is my garage door opening on its own?
    There are several potential reasons why your garage door might open by itself: Radio interference: Radio frequency interference can sometimes cause garage door openers to malfunction, causing the door to open or close on its own. Try moving any electronic devices that may be causing interference, such as cordless phones or radios, away from the garage door opener. Wiring issues: If the wiring for your garage door opener is damaged or malfunctioning, it can cause the door to open or close on its own. Check for any visible signs of damage to the wiring and have it repaired if necessary. Malfunctioning opener: In some cases, the garage door opener itself may be malfunctioning, causing the door to open or close on its own. If you have tried the above troubleshooting steps and the problem persists, it may be time to replace the opener. If you are unable to identify the cause of the problem, call us so we can further assist and get to the bottom of your problem. A qualified technician from the UP N DOWN team will be able to diagnose the issue and recommend a solution.
  • Can I replace just one panel of my garage door if it's damaged?
    In most cases, yes, individual panels can be replaced without having to replace the entire door. However, it's essential to contact us to ensure proper fitting and alignment.
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